Shipping Policy

Brock's Kitchen

Thanks for supporting Brock's Kitchen! Below is everything you need to know about how we get our seasonings from our kitchen to your door.

Order Processing Time

All orders are processed within [1–3] business days (Monday–Friday, excluding holidays) after payment is received. Orders placed on weekends or holidays will begin processing the next business day.

During high-volume periods (holidays, markets, or promotions), processing may take a bit longer — we'll always do our best to get your order out quickly.

Shipping Rates & Delivery Estimates

Shipping charges are calculated automatically at checkout based on your order's weight and delivery address, using live rates from our shipping carriers (USPS, UPS, and/or FedEx). You'll see the exact cost before you complete your purchase — no surprises.

Estimated delivery times once an order ships:

Delivery estimates are provided by the carrier and are not guaranteed. Brock's Kitchen is not responsible for carrier delays due to weather, holidays, or other circumstances beyond our control.

Shipping Area

At this time, we ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We do not currently offer international shipping, but we hope to in the future — stay tuned!

We are currently unable to ship to P.O. boxes for orders requiring a shipping method that needs a physical street address. If this applies to your order, we'll reach out to get an alternate address.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey. If you don't see it, check your spam or promotions folder before reaching out to us.

Shipping Errors, Damaged, or Lost Packages

We carefully pack every order to keep your seasonings in great shape during transit. That said, if your package arrives damaged, or if it doesn't arrive at all, please contact us at orders@brockskitchen.com within [7] days of the delivery date (or expected delivery date) so we can make it right.

Please double-check your shipping address at checkout — Brock's Kitchen is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment, and additional shipping charges may apply.

Multiple Items & Split Shipments

If you order multiple products, they will typically ship together in one package. In rare cases where items ship separately, you won't be charged any extra shipping fees for the split shipment.

Questions?

We're happy to help with anything shipping-related. Reach out to us at orders@brockskitchen.com, and we'll get back to you as soon as we can.

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This policy applies to orders placed through the Brock's Kitchen website. It does not apply to purchases made at farmers markets, local retail partners, or in person.